Caregiver Connection

Establishing a system to support family caregivers of seniors and adults with disabilities

Full Project Name:Building A Healthy Family Caregiver System Through Early Identification & Right-Time SupportPrimary Community Organization:ERAs Senior Network, Inc.Primary Academic Partner:Leslie Ruffalo, PhD, Family and Community MedicineAward Amount:$474,360
Award Date
January2019
Project Duration:48 months

Project Description Narrative:


Within the ineffective, fragmented, network of organizations encountered by chronically ill seniors and their caregivers, it is not standard or common for caregivers to receive timely, relevant information to assist them along with consistent support. Caregivers of chronically ill seniors require a coordinated, consistent, collaborative system of health care, government and community. Project partners seek to establish a system that provides early identification in the senior's continuum of care and gives timely, relevant, appropriate support to family caregivers.

Community partners:
SortSol Group, GE Healthcare, Froedtert Health, Capri Senior Communities, Capri Senior Communities, ADRC of Waukesha County, Caregiver representatives

Project Updates:


  • Launched rigorous system mapping at each of the three key agencies: Eras Senior Network, ADRC of Waukesha County, and Froedtert Health 
  • Conducted document reviews and observation site visits at both Eras and the ADRC of Waukesha County as part of the system mapping. The purpose of the system mapping is to document current workflow policies, procedures, processes 
  • Analyzed the processes and interactions within the current system with a focus on mechanics of the system and the interactions as experienced by the caregiving unit, effective/ineffective processes, uniformity of service delivery, and identification of personnel involved in the system
  • Hosted educational session on Partnership Brokering that featured an international expert on partnerships/partnership training
  • Disseminated six presentations for both academic and community-facing presentations

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